Almost every morning, Chris Wright is the first person to arrive at our BW Papersystems 位于马里兰州巴尔的摩市的设施.
当他四点到达时.m. on Monday, he is the one to turn on the lights after the weekend.
Chris understands what it means when we say “TGIM!”
“我很有动力，”他说. “Coming to work every morning, I look forward to that.”
Chris is a painter for our BW Papersystems company, which makes machines for the sheeting and packaging, 文具, 书绑定, 安全文件, 瓦楞纸和整理行业.
I recently spoke with Chris on the first of a series of virtual listening sessions we began to hold across our organization during the COVID-19 pandemic in lieu of my regular in-person visits. Staying connected to our people throughout the world during this time is a priority. Among a group of 10-15 team members, we discuss two simple questions: What are we doing well? 推荐全球十大博彩公司排行榜能做得更好吗?
These sessions have been an incredible blessing. We have had inspiring discussions about how our people are doing and feeling during this difficult time. We have also had conversations about how we can improve. But what has filled my heart has been the stories of joy we have heard from team members.
When Chris spoke on the call featuring a cross-section of global BW Papersystems team members, 当他告诉我的时候，我非常激动, “我只是想让你知道, 我热爱我的工作.”
Later, he expanded on that by saying, “The person I am today, I owe a lot to Barry-Wehmiller.
“I would describe this culture as a culture that helps and inspires people to do better.”
Chris came to us in 2007 through a technical training program he attended after deciding to change careers. He had previously spent 10 years as a dialysis technician.
一开始，克里斯是个机械师. 四年后, 他搬到了装配车间, 两年后, 他欣然接受了作画的机会, something he learned on the job and takes great pride in.
“我喜欢画画，”克里斯说. “You become one with that part and all your team members expect you to do a good job because I am the last person with that part or that machine before it goes out the door.
“Me, I hold myself accountable to do a good job. Because I know if I go to purchase a car, and I see a run or scratch, I wouldn’t like that. So, I understand that the customer, when they’re purchasing our products, they expect the best. And I expect the best out of myself, that’s why I wanted to paint.
“I just love – after my paint job – what it looks like.”
That attitude of accountability is taught in Barry-Wehmiller University’s Culture of Service Foundations class, one of our internal classes that Chris credits for broadening his perspectives.
在“服务文化”课程中, 推荐全球十大博彩公司排行榜教导说，责任是与生俱来的, 但必须承担责任. It’s not about holding someone’s feet to the fire, it’s about lighting a fire inside a person – helping to instill an intrinsic sense of ownership of a job or task and then the willingness to face the consequences of its success or failure.
The Culture of Service Foundations course works to shape new ideas around service – from re-defining a customer from an external person to your co-worker, 你的家人, 即使是你从未见过的人. It teaches the idea that service is taking action to meet the needs of someone else. 因此, a culture of service is a shared purpose where everyone is meeting the needs of others inside and outside the organization.
“It teaches you to be in service to others and, 在当今世界, 推荐全球十大博彩公司排行榜没有很多人这样做,克里斯说. “Giving to others, you can brighten somebody’s else’s day up. 另一个可能今天过得很糟糕的人. It makes you feel good because you’re giving back.
“任何人都可以成为客户. It could be your mom, your children, a team member, it could be anybody. You can brighten somebody’s day just by being of service.”
We have learned that the way we lead impacts the way people live. When I heard Chris’ story, I was overwhelmed with pride. 不是因为他来得早, 努力工作，完成任务, but because we were able to touch his life in a positive way and he, 反过来, is going out to the world to affect others in the same way.
Chris calls his teammates at BW Papersystems in Baltimore his family. That bond is created when organizations recognize that the people within their span of care are not functions or numbers on a spreadsheet showing profit and loss, but someone’s precious children and should be treated accordingly.
当这些人感到被重视和关心的时候, they go home to their loved ones and share that joy and fulfillment instead of the stress and bitterness of feeling unappreciated and insignificant. If people went home and into their communities – like Chris – with an attitude of service, can you imagine the difference it could make? 如果推荐全球十大博彩公司排行榜试图满足别人的需要, 而不是推荐全球十大博彩公司排行榜自己, 在每天的相遇中, 它将彻底改变推荐全球十大博彩公司排行榜的生活方式, 作为一个社会, 交互.
“If the world was able to get some of that culture of service, 这会帮助很多人, 真的会,克里斯说.
你说得很对，我的朋友. And that is the message we are taking into the world together.